Twistedglass.biz accepts payment through Paypal for your convenience to pay on the web. If you prefer, you can print a copy of your order and mail us your payment to Design by Sue, 128 Liberty Street, Newburgh, NY 12550 or you can call us at 845-561-2704 and we will take your credit card info over the phone (Visa, MasterCard, Discover, and Amex. If payment is made by check, the order will ship when the check clears the bank. Paypal or credit card on the phone orders for in stock items will be shipped within 24 hours. Weekend orders will be shipped the following business day.

Twisted Glass (a division of Design by Sue) is not responsible for any typographical errors you may give in your shipping addresses. Please check your spelling for accuracy to avoid problems or delays in shipping. Please ensure addresses are complete and accurate (i.e., building, suite, room, or apartment number). Additional shipping charges may apply, including the original shipping charge, if a package is returned to us because of an incorrect address provided at the time of ordering and we must resend the package to a corrected address.

Orders cancelled prior to shipping will not be charged. If the order has been shipped at the time you cancel, your refund will be the difference between the total cost of the gift less both shipping charges and credited when the package is returned.

Items are delivered to United States addresses by USPS (U.S. Postal Service) or FedEx, depending on your choice in the shopping cart. Our standard shipping method is USPS priority mail with signature confirmation. If you prefer another service, please choose a different option from the list on the Checkout Page.

The specific delivery time is based on your local FedEx or mail carrier. If your order is shipped on Friday and you select overnight shipping, your gift will arrive Monday, unless you selected and pay extra for Saturday delivery. Saturday is not available in all areas of the U.S.

Shipping & Handling charges are calculated based on the total weight of your order for delivery within the continental U.S.. Orders shipped using standard delivery should arrive within 3-8 business days.

Returns are accepted for new, unopened merchandise within thirty days of purchase. A refund will be issued for the purchase cost of the merchandise. We are unable to refund shipping costs.

Returns after the 30 days must be in new unopened condition with all packaging included and will be charged a 15% restocking fee.

Return shipping costs and any applicable insurance costs are the responsibility of the customer . Refunds will be issued only after we have the items back in our possession.

Before you return a product you MUST contact us first. Please use our contact form or call us to let us know you would like to return product. If you do not get confirmation via email about returning a product first, your order will be returned to you with no refund issued. For all products, we are unable refund any shipping charges unless the return is the result of an error on our part.

Returns are accepted for undamaged merchandise within thirty days of purchase. A refund will be issued for the purchase cost of the merchandise. We are unable to refund shipping costs.

Returns after the 30 days must be in new condition with all packaging included. Return shipping costs and any applicable insurance costs are the responsibility of the customer . Refunds will be issued only after we have the items back in our possession.
We are unable to accept return merchandise 60 days after your purchase date.